Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Because custom and embroidered items are made specifically for each customer, all sales are final once embroidery or production has begun.

Please carefully review all order details—including spelling, sizes, colors, design and placement—before approving your order. Changes or cancellations may only be made before production begins.

If your item arrives damaged or there is an error in the embroidery that differs from the approved order, please contact us within seven days. We will review the issue and work with you on an appropriate resolution.

Some products will be clearly identified in the product listing or sales post as sold as is. These items are final sale. Please review the description and photographs carefully and ask any questions before purchasing.

If an item arrives damaged:

1. Contact us within seven days of delivery.
2. Provide clear photographs of the item, the damage and the packaging.
3. Keep the damaged item and all original packaging while we review the claim.
4. We will contact you with the next steps.

Do not discard the item or packaging until the claim has been resolved.

To request a return or report a problem, email chasingcastiron@gmail.com. Please include your name, order information and photographs when applicable.